What a perfect experience! This is definitely a FRIENDLY hostel. It was almost impossible to come and go without having a conversation about what you are up to, where have you travelled. My interest was opera, and all these youngsters were even interested in that! House rules call for "quiet time" between midnight and 8AM--there was never a problem with that. Rooms are clean. Bathroom/showers are clean. Kitchen/community areas are cleaned every day. There is always friendly staff on hand. The location is great. Near Chinatown and walking direction from North Beach, downtown, Ferry Building, lots of good transportation.