The staff here are great. They uploaded bits on my Ipod for me, make you coffee if tired, shepherded me to bars and would do anything you wanted without making you feel like an annoyance. But I do say this mostly about the two Aussie guys because I don\'t think the entirely girl staff liked dealing with Welsh or Swedish boys. Rooms are small but the communal space makes up for it because it is very social, has some free Macs for the net & free WiFi etc. Also a very good base for exploring.