The staff members are extremely Polite, Friendly and Helpful

The staff members are extremely Polite, Friendly and Helpful

Online
I have a lot to say this time. At first, I made a booking via the online-booking-system which worked out pretty well. We had to change the date after we made the booking and one of the staff members changed everything and was very helpful in general. We had a 3 hour delay so we got our baggage at 11.45pm and had no idea how to get to the hostel. I called the hostel and told them about our delay and that we're on the way but because we were new to SFO it took longer to find cabs and shuttles. After we finally have been in a cab I called again to tell them we could manage checking in until maybe 12.10am but the staff member told me that it's too late to check in after midnight at all. Luckily she has waited for us which I really appreciate! We got our keys and could eventually fell in our beds which were extremely comfy! The dorms are separated but not locked, each bed has a big locker under the bed which is good enough to store whole bags and suitcases. The kitchen and communal area are on the upper level, both closes at midnight but you can stay there working on your laptop or the guest computer even later. The staff members are extremely polite, friendly and helpful and the showers and toilets are in a good condition and clean. They offer lots of activities, they cook for you a few $ and I would definitely come back, this time before midnight! Room Tip: Beds all comfy and not squeaky!
Philipp
Friday 22 Jul 2016
Source: 
Tripadvisor

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